5.4 Electricity Price Setting Not Successful

Error message: Please check weekday and weekend periods. They cannot overlap, and the total cannot exceed 24 hours.

For customers using Time-of-Use (TOU) or Ultra-Low Overnight (ULO) electricity rates:

1. Check Summer and Winter Month Settings:
   • Ensure there is no overlap between the summer and winter months, and that the settings cover all 12 months of the year.
   • Correct Example:
     • Summer: May–September
     • Winter: October–April
   • Incorrect Example (Overlap):
     • Summer: May–September
     • Winter: September–April (September overlaps).
   • Incorrect Example (Missing):
     • Summer: May–September
     • Winter: November–April (October is skipped).
2. Check Weekday and Weekend Time Periods:
   • Ensure there is no overlap in the time periods and that the settings cover the full 24 hours of the day.
   • Example for Ontario TOU Rates in Winter:
     • Off-Peak: 7:00 PM – 7:00 AM
     • On-Peak: 7:00 AM – 11:00 AM
     • Mid-Peak: 11:00 AM – 5:00 PM
     • Evening: 5:00 PM – 7:00 PM
   • Input the full schedule and corresponding rates.

For customers using flat electricity rates:

1. Check Summer and Winter Month Settings:
   • Ensure there is no overlap between the summer and winter months, and that the settings cover all 12 months of the year.
2. Check Weekday and Weekend Time Periods:
   • Ensure there is no overlap in the time periods and that the settings cover the full 24 hours of the day.
3. Assign Flat Rates:
   • Since you’re using a flat rate, apply the same rate to all time periods.

For more instructions on setting up electricity price, please refer to 4.1 Smart Control Function Activation Preconditions – Kinghome as Service Provider